Return Policy

Return Policy

Please look at each item's description as each will/may have a different policy based on the manufacturers.  We are a small family business and until we can grow enough to stock enough merchandise we depend on ordering individual items directly from the manufacturers. We hope that 2023 will see us strong enough to open our first shop and begin to provide a much more flexible return policy that provides flexibility and is still fair for a small business.

We'll never strive to be an Amazon or Pet Superstore but we hope that you know that choosing our shop will not only help my family but hopefully you'll receive the perfect item that you'll enjoy and feel excited when your order arrives as if it were a present to you. From you.

We want you to love your purchase and be happy with the quality of our vendors as we have been. And we will often pull vendors from our shop for any reason we feel the vendor does not meet our standards. If it's not good enough for our fur-babies, it's no-where-near good enough for our client's fur-babies.

If the item you receive is incorrect due to our oversight (wrong size, wrong name/phone number, incorrect color, etc.), we will be happy to replace your item free of charge and will our priority to get to you. We will work to see if we do need the item returned, how to make it as easy for you as possible.

If you ordered: Pets First collars and apparel (including jerseys), Littlearth collars and apparel (including jerseys) and you ordered the incorrect size (each item will have it's OWN individual size chart), we can offer you 30% off the same item in a different size (if available), plus free shipping for US domestic shipments. We will not ask you to return the original. To submit your replacement order, you may send an email to support@3RedRovers.com for your unique 30% discount code that will be valid for 30 days after date of delivery.

Returns (NOT including face masks and gaiters; NOR personalized pet gear)
Our policy lasts 15 days from the delivered date. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In order to reduce our carbon footprint with unnecessary shipping, please make sure to appropriately measure your pet and check each individual item's size chart before making a purchase. Out of respect to our customers, we do not resell worn/used items - instead we donate them to our partner shelters & rescue centers like the SPCA.

To be eligible for a return, your item must be unused (and not tried on due to dander and pet hair that will be trapped in the fibers) and in the same condition that you received it. It must also be in the original packaging. As an example of original packaging, for licensed apparel, the tags and the hangar placard must be included as they have the hologram stickers required by the teams to verify their legitimacy. 

Please do not send your purchase back to the manufacturer.  Please do not automatically send your return back to our office until we have provided you a Return Merchandise Authorization (RMA) number.

There are certain situations where only partial refunds are granted (if approved for return and if applicable)

*  Any item not in its original condition, is damaged or missing parts for reasons not due to our error; including any item that has pet hair, dirt, dander (obvious signs of wear, even to try on)
*  Any item that is returned more than 30 days after delivery

Returns (FOR face masks and gaiters)
Due to hygiene concerns, we cannot accept returns for any face masks nor gaiters. If item is defective, please contact us to work through any next steps. It is imperative that you look at the measurements and make sure to measure your face to determine the correct size. You will not be asked for the items to be returned but photos will be needed if there are any quality issues we may have not caught before shipping to you).

Returns (FOR Made-to-Order hoodies, tees, premium 2-sided bandanas)
We cannot accept returns due to sizing issues for any pet items that are noted in the description as "Made-to-Order" which includes but is not limited to:  Premium Zip-Up Hoodies, Premier League Tee Shirts and Premium 2-sided bandanas. We make sure to have the most accurate and up-to-date size charts for each manufacturer and will update as soon as we are notified by each manufacturer or our distributors. 

Returns (FOR Personalized Pet jerseys, bandanas, clothing, ID tags, collars)
We cannot accept returns due to sizing issues for any personalized pet items. We make sure to have the most accurate and up-to-date size charts for each manufacturer and will update as soon as we are notified by each manufacturer or our distributors. If you provided an incorrect spelling, we cannot make a return. However, if we, 3 Red Rovers, sent you the incorrect size or spelling, we will expedite an exchange or refund, your choice.

In order to reduce our carbon footprint with unnecessary shipping, please make sure to appropriately measure your pet and check each individual item's size chart before making a purchase. Out of respect to our customers, we do not resell worn/used items - instead we donate them to our partner shelters & rescue centers like the SPCA.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, less any original shipping costs, and a credit will automatically be applied to your credit card or original method of payment. Refunds on our system happen within 30 minutes however, the time it takes for it to appear for you depends on your financial institution. We see PayPal buyers seeing the quickest refund of our clients.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@3RedRovers.com.

Sale items (if applicable)
Only regular priced items qualify for refunds. Clearance, outlet, and sale items are always considered a final sale and are not eligible for return or exchange.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  We will pay the return shipping costs if the return is a result of our error by sending you a pre-paid shipping label via email. If you need to exchange it for the same item, send us an email at returns@3RedRovers.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate/credit will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and that buyer will find out about your return.

Shipping returns
To return your product, you should email returns@3RedRovers.com for correct address and to receive an RMA (Return Merchandise Authorization) number.

You will be responsible for paying for your own shipping costs for returning your item. All Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (and non-refundable duties, tariffs, VAT's, etc) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping back an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damages or Manufacturing Defects:
Our store policy for damaged or defective items is as follows:

Please send us at least 2 digital photos of your damaged or defective item via email to support@3RedRovers.com within 2 days from date of delivery. We will then be able to analyze the product and choose the best course of action!