We are still a Dog Mom and Gram-paw shop. We do have a shared workspace address and we are slowly building our inventory to begin a mobile pop-up shop to support local rescue events in the suburbs of Phoenix, AZ. We'd love to open a shop by 2023. And we pray we do!
We do love seeing your pet, please don't get us wrong. However, it's impossible to gauge a pet's size based on a photo and we tend to 'over-emphasize' in each of our apparel listings to PLEASE measure your pet before ordering.
Since I don't know the exact size of the pet I'm purchasing for, can I buy several sizes worth, try them on and then return the ones that don't fit?
We do understand that situation. We've been there before and now being on the Seller's side, I can see the challenges it poses. Of course, we will not deny your order for multiples for sizing, but we do ask that if there is any option to get the measurements, it's the best route overall. Please see our Returns policy in our Policies section (can click on it in our Footer below). When pet's try on apparel, their dander is immediately transferred to the material. Many of the items we receive back with tags intact, are filled with pet hair and other stowaways (yep... ewwww). Most of these items then get either tossed or donated. Also, these returns will be at your expense.Â
Plus... In order to reduce our carbon footprint with unnecessary shipping, please make sure to appropriately measure your pet (or recipient pet) and check each individual item's size chart before making a purchase. Out of respect to our customers, we do not resell worn/used items - instead we donate them to our partner shelters & rescue centers like the local SPCA.
If you prefer being sent a shipping label, we can send that over to you but we'll deduct your refund for the cost of the return label. Another option.... a gift card!Â
If you're thinking.... 'this doesn't make sense'... you're absolutely correct. There is no standard across the pet-apparel industry. Sadly, there are few standards that are government regulated over food and supplement safety for America's pets. We digress....Each manufacturer determines what sizes they will design for. And within each manufacturer, they may have 3, 5, an endless number... of size charts. We work hard to make sure that each item we choose to include in our shop has the correct size chart. And we try to note when the sizes are for the smaller breeds. Circling back to that question, an XL in a Pets First pet jersey will be slightly different than the Littlearth pet jersey for the same team. However an XL Harness Dress harness would match up closer to a Small or Medium in the above mentioned pet jerseys. Because your pet us "usually" an XL in clothes or harnesses will sadly not equate to a straight-forward shopping experience.
Are all of your products made in the USA?
All but less than 5% of our vendor partners would be considered Small Businesses. The others are Medium-Larger sized businesses that do import many of their completed merchandise or components of their merchandise. Almost all of our vendors are vendors with 10 or less employees, many are women-owned and minority-owned. We also are proud to support Vet-owned companies as well. Within these American-based companies, they manufacturer either in the states or have their own sustainable sourcing in countries like Ecuador where 2 families handknit sweaters for generations, to Kenya for handmade collars (coming for Christmas 2022), to Canada for wonderful apparel.
If I'm looking for work, are you hiring?
We're still too small but hope to one day. Make sure you follow us on Instagram @3RedRovers. We will announce it there.
What does your logo mean?
The R's being back-to-back was a throwback to Toys-R-Us. I'm a kid of the 70's and I do miss Geoffrey. The 3 Red Dots represent my 3 Red Golden Retrievers: Sebastian, Max and Jake. The the 2 brown paws inside the R's? A nod to our 2 Chocolate Labrador Retrievers: Oliver and Noah.
Did you have an Etsy shop called 3 Red Rovers?
We did! We started there years ago and we've shifted from a predominantly custom to business to a more "traditional" micro-small business. If you purchased with us from before, please let us know as we would love the opportunity to help you again.
Do you have a return policy?
We do! In our Policies section. But we can quickly catch you up here.
Because we're still a small shop doing business with other small shops (many of whom do not accept returns from us unless there's a quality problem), we still need to take each situation individually. Items that cannot be returned nor exchanged: toys, costumes, ornaments, holiday-specific merchandise, personalized items, made-to-order items (i.e., Littlearth) including items marked as "HANDMADE" (including but not limited to ,our handmade bandanas, hoodies, premium bandanas, premium handmade hoodies, face masks...); all Premier League items and specific vendors including but not limited to: Silver Paw, Snuffies, Diva-Dog, Mimi Green, All Star Dogs.Â
These would then be considered as FINAL SALES. Again, if an item is defective we'll work with these vendors to exchange the product for you and always advocate on your behalf to provide you the best quality possible.
For manufacturers with return policies, we will not only honor it but help you get your issue resolved directly with the manufacturer, to make it as painless as possible. Items from higher priced items from manufacturers like Petote and La-z-boy are included as well.
If you have an unused item, please make sure to keep all of the tags. You can request a Return Authorization via email at support@3RedRovers.com. We'll send you a confirmation email with the correct address. You will need to pay for shipping and your refund will include the cost of the item(s) returned.
Is it safe to enter my contact info?
We have systems in place to protect your personal information. Nor we will never publish or sell your information. Your transaction is also safe. Please make sure to make our website email address: @3RedRovers.com as a SAFE address.
